You Are The Uniter:
- Daily administration and support of Salesforce database
- Responsible for providing day-to-day end-user support (maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, process builders, flows, assignment rules, configuring communities, and troubleshooting bugs
- Creating and managing components
- LEX App builder
- Knowledgeable for all things related to Communities
- Very good understanding for Omni-channel
- Create and maintain documentation on business processes, policies, system configuration, and training materials
- Good understanding of Digital Engagement
- Fully capable of managing Salesforce Knowledge
- Responsible for platform data security. Manage access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies, and Encryption
- Design, build, document, test and deploy enhancements using industry best practices
- Full capability of provisioning new chat channels and supporting them
- Assist with testing Apex development in testing environment
- Proficiency with Process Builder
- Creating and managing Salesforce flows
- Good understanding of Marketing Cloud and Journeys
- Train new and existing users on how to run reports and dashboards
- Analyze business requirements, procedures and provide solutions
- Troubleshoot and work with users to ensure SF meets their needs
- Keep up to date with Salesforce features and functionality and provide recommendations for process improvements
- Experience with DataLoader, Workbench, DemandTools
What Makes You Stand Out:
- 3 years of experience with Salesforce or other CRMs
- Salesforce Certified Admin 201 is a definite advantage
- Salesforce Certified Developer 401 is an advantage
- Ability to work independently, as well as part of a team, on multiple projects
- Excellent writing skills for documentation creation/maintenance
- Detailed-oriented with communication and analytical skills
- Experience in managing a small team is a plus
- Fluency in English - written and verbal
- Expertise and Interest in Blockchain/FinTech are a plus, but not mandatory