You Are The Uniter:
- Responsible for providing day-to-day end-user support (maintaining and improving flows, email alerts, custom objects, page layouts, assignment rules, and troubleshooting bugs)
- Create and maintain documentation on business processes, policies, system configuration, and training materials
- Responsible for platform data security. Manage access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies
- Design, build, document, test and deploy enhancements using industry best practices
- Assist with testing Apex development in testing environment
- Train new and existing users on how to run reports and dashboards
- Analyze business requirements, procedures and provide solutions
- Troubleshoot and work with users to ensure SF meets their needs
- Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
- Keep up to date with Salesforce features and functionality and provide recommendations for process improvements
- Familiarity with bulk data manipulation ex. DataLoader, Workbench, DemandTools
What Makes You Stand Out:
- 2+ years of experience with Salesforce or other CRMs
- Ability to work independently, as well as part of a team, on multiple projects
- Excellent writing skills for documentation creation/maintenance
- Detailed-oriented with communication and analytical skills
- Experience in managing a small team is a plus
- Fluency in English - written and verbal
- Expertise and Interest in Blockchain/FinTech are a plus, but not mandatory